e-Learning
Click on images to view the full course
Embedded Files
Enhancing Maternal Healthcare Communication
Training Overview:
Audience: Healthcare providers at Sunrise Community Hospital - Women's Health Division.
Challenge: Address high maternal mortality among African American women due to structural biases.
Goals: Equip staff with active listening, empathetic communication, and cultural sensitivity.
Delivery:
Assessment: Identified communication gaps among providers.
Curriculum: Applied real-life scenarios using the ADDIE model.
E-Learning Modules: Interactive sessions via Articulate Storyline.
Support Materials: Job aids and assessments developed to reinforce learning.
Evaluation:
Method: Kirkpatrick’s Levels 2 and 3 to measure effectiveness and behavior change.
Tools:
Primary: Articulate Storyline.
Supplementary: Canva for job aids.
Impact:
Cultural Sensitivity: Reduced bias and promoted equitable care.
Patient Outcomes: Decreased maternal mortality rates and improved satisfaction.
Insights:
Regular updates based on feedback enhance training relevance and impact.
Southern Charm Couture New Employee Training
Training Overview:
Audience: New sales associates.
Objectives: Equip associates to deliver exceptional customer service, maintain top store presentation, and improve sales interactions.
Solution and Delivery:
Curriculum Content: Tackles customer engagement and multitasking with guidance on greetings, questions, sales techniques, and store organization.
Training Methods: Combines role-playing, visual aids, hands-on scenarios, and guided exercises for practical skill development.
Evaluation Strategy:
Ongoing Assessments: Associates' performance is regularly evaluated via observation, customer feedback, and secret shoppers.
Kirkpatrick’s Levels 2 and 3: Assess training effectiveness and behavioral change to ensure practical application.
Tools Used:
E-Learning Platform: Articulate Rise for developing and delivering interactive modules.
Impact and Highlights:
Customer Service: Improved associate engagement skills have boosted customer satisfaction.
Sales Performance: Notable increases in upselling and cross-selling effectiveness.
Lessons Learned:
Feedback Adaptation: Training content is continuously refined based on feedback and performance metrics.
Continuous Improvement: Regular updates align training with current retail trends, promoting ongoing learning and development.
How to Prune Roses
Training Overview:
Audience: Beginner gardeners.
Objectives: Teach effective rose pruning to enhance plant health and aesthetics, increasing gardener satisfaction and brand loyalty.
Solution and Delivery:
Curriculum Content: Implements the P.R.U.N.E. method—Prepare, Remove, Shape, Clean up, and Maintain—to guide learners through rose pruning steps.
Training Methods: Features visual demonstrations, interactive checks, and scenario assessments for practical application of pruning skills.
Evaluation Strategy:
Interactive Assessments: Scenario-based activities and quizzes assess understanding and application.
Self-Paced Format: Ensures comprehensive learning at the learner’s convenience.
Tools Used:
E-Learning Platform: Developed with Articulate Storyline for an engaging learning experience.
Impact and Highlights:
Skill Enhancement: Provides gardeners with hands-on rose care skills for healthier plants.
Customer Retention: Equips learners with knowledge that fosters a loyal, returning customer base.
Lessons Learned:
Responsive Updates: Regular content refinement based on learner feedback for relevance and effectiveness.
Increased Engagement: Introduction of interactive elements like drag-and-drop activities boosts engagement and retention.
Page updated
Google Sites
Report abuse